Privacy Policy for Total IVF Solutions Clinic
Total IVF Solutions Clinic, operated by Indira IVF Hospitals Private Limited, along with its subsidiaries, franchisees, and affiliates (collectively referred to as “we,” “us,” or “our”), provides in-vitro fertilization (IVF) services, ART Banks, Pharmacies, and Pathology Laboratories under the brand names Indira IVF, Indira PathLabs, and other associated brands. When you interact with us to avail of our services or business transactions, you may voluntarily provide us with information to enable us to deliver services effectively or facilitate business transactions.
In this Privacy Statement and Policy (“Privacy Policy“), references to “you” and “your” mean the person availing our services or engaging in business transactions with us, including any relative, guardian, caretaker, or authorized representative acting on your behalf (“Authorized Representative”).
This Privacy Policy outlines the types of information we collect, how we use and retain such information, our policies regarding sharing this information with others, and how you can manage your personal information. It should be read in conjunction with the General Consent Form.
1. Need for this Privacy Policy
This Privacy Policy is published in compliance with:
- Section 43A of the Information Technology Act, 2000;
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
2. Types of Information We Receive
We may collect different types of information when you avail of our services or interact with us for business purposes. These include:
| Type | Details |
| Patient and Contact Information | Please provide your name, age, gender, occupation, home address, contact number, email address, and place of work. |
| Financial Information | Insurance details, third-party administrator information, insurance plans, and details of any government or corporate schemes. |
| Medical Information | Date of birth, height, weight, past and present physical, physiological, and mental health conditions, vital parameters, medical records, history, reports, surgical history, prescriptions, allergies, lifestyle habits, imaging (photos, audio/video related to treatment), test results, prior diagnoses, and any other relevant information. |
| Personal Information | Defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) as any information that relates to a natural person, which, either directly or indirectly, can identify such person. |
Some information collected may be classified as Sensitive Personal Data or Information (“SPDI”) under the SPDI Rules and will be treated accordingly.
3. Purposes for Collecting Information
We and/or our affiliates may collect, use, process, disclose, transfer, or store your information for the following purposes:
a. Medical Care
- To provide medical care, treatments, procedures, and related services.
- To contact you or your Authorized Representative regarding appointments, test results, service updates, and promotional offers.
- To facilitate billing, invoicing, and payments.
b. Operational Considerations
- To maintain business operations and improve service quality.
- To analyze resource usage, troubleshoot problems, and enhance our offerings.
- To receive payments from insurance providers, government schemes, or third parties.
- To conduct audits, quality assessments, and respond to queries.
- To collect feedback and communicate service updates.
c. Compliance
- To comply with legal and regulatory requirements, including:
- Conforming to legal obligations or responding to legal processes.
- Protecting rights, national security, and public safety.
- Disclosing information to government agencies, regulators, courts, and tribunals as law requires.
d. Disclosure
Your information may be disclosed to:
- Physicians, hospitals, and healthcare agencies involved in your treatment.
- Insurance companies, government sponsors, and third parties are making payments on your behalf.
- Third-party service providers, including legal, accounting, IT, and data management firms.
- Any entity acquiring our business through merger, divestiture, or asset purchase.
4. Access to Information
You may request a copy of the information you provided by submitting a request letter and a government-issued ID. We will process such requests as per applicable legal provisions.
5. Changes to Your Information
You may review, update, or request deletion of your personal information where applicable. Requests may be denied if they violate another person’s rights or conflict with legal requirements.
6. Retention of Information
We retain information as required by law and as long as necessary to provide services or fulfill legal obligations. Once no longer needed, we take measures to anonymize or securely dispose of your information.
7. Security of Your Information
We implement physical, technical, and managerial safeguards to protect your information from unauthorized access, loss, or misuse. However, we are not responsible for security breaches beyond our control, including hacking, data theft, or government actions.
8. Disclaimer and Limitation of Liability
You are responsible for providing accurate and updated information. We are not liable for any loss resulting from incorrect or misleading information provided by you. While we strive to protect your privacy, we cannot guarantee that all communications and stored information will always remain private due to unforeseen circumstances or legal requirements.
9. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be published on our website, and continued use of our services implies your acceptance of any changes.
10. Grievance Officer and Contact Information
For any queries or to withdraw consent, contact our Grievance Officer at grievance@indiraivf.in. Withdrawal of consent may affect our ability to provide you with services.
11. Consent to this Policy
By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy. Your continued use signifies your acceptance of this policy.